Exit, Voice & Loyalty - why I left Barclays, SKY & lunarpages.com
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July 2010 - Lunarpages response to being a bunch of crooks:
We want to help you [Yes. I am sure you do]. We need
you to know that our accounting and invoicing system is very straight forward.
[It is, and decidedly dodgy.]. We send renewal reminder emails 2 months prior
and one month prior to the actual renewal date. We automatically bill accounts
that have not canceled 14 days prior to the actual due date. [Strange that I
never receive most of these.] In this case this ticket history shows that you
have not provided the required security verification and we are stuck until we
receive such information. [I have cancelled the account on numerous occasions,
including supplying all account detail]. I was able to identify several active
accounts under the name Kevan Wilding [this is me] all of which are setup on an
automatic billing cycle. [Yes, and I have cancelled all of the accounts,
repeatedly].
I am prepared to address all of the accounts with you. I would ask that you
phone me at 8775862772 x 2427 or post back here with a good contact phone number
and a time to reach you [Morons].
If you would like us to take action on any account here, please outline the
requested course of action and provide the domain name and or username of the
accounts in reference. [I would like you to cancel all Lunarpages accounts as
already requested, as you are a bunch of crooks.].
We will need you to supply the last four digits of the credit card on file or
the first and last character of the password on file for each referenced
account. [I have cancelled the credit card in question to stop Lunarpages
causing me more grief, I have also been in contact with the Visa Fraud squad
about this company, i.e Lunarpages.com who are a bunch of crooks.] Again, we are
more than willing to begin to help you and make sure that all of your requests
are addressed but we must follow the security protocols set in place to protect
our account holders. We are ready to help you once we get the required
information. [**** off].Please note that any account that is on an automatic
billing cycle will be automatically renewed 14 days prior to its renewal date.
If it is a month to month term, the bill date is 5 days prior to the actual
renewal date. [What about the three times I have cancelled accounts with you,
with all necessary detail and credit card detail - Lunarpages are just a bunch
of plain crooks.]
I look forward to finding a reasonable resolution for you. [Yes, why don't you
stop charging my credit card for a service you have agreed to cancel - morons]
Best Regards,
Shawn Williams
Customer Care Manager
In July 2010, I finally received a reasonable
response from Barclaycard Visa - they would actually close a credit card which
had been persistently abused by Lunarpages.com; Visa are very lax in protecting
their own customers, Lunarpages.com are just plain crooks who are like Visa and
Barclays - just interested in your money, and not in your allegiance.
Sadly, many banks are now moving from Mastercard & Maestro to Visa,
things can only get worse!
Lets tell the story about Lunarpages.com, who are completely in denial that they ever do anything wrong. Can you cancel a web site with them? If they have your credit card details, and you request a cancellation, they will confirm this by email; then they will bill you without sending an invoice as all sites auto-renew. Lunarpages.com are complete crooks. If you contact Visa, they will tell you this is OK. They are just plain useless at protecting their customers interests.
Lunarpages.com have now done the same thing three times to me, including deleting my entire web site several times, which is why I would never want to use this company again - they are just complete wasters. Which brings me back to Barclays & Barclaycard Visa, who are similarly useless towards their customer regard. Visa & Barclays are not entirely crooked, just a little. But Visa & Barclays are totally usless at protecting their customers, and therefore I would recommend never using them.
At Barclaycarp, we pride ourselves on our annoying service to our customers. A customer is our greatest asset, and we never let our customer forget this. If you ever have a problem, just email, or call. We will guarantee that we will not record any of your details. We also guarantee that we tell lies.
At Barclaycarp, we allow fraudulent users of your credit card to take payments, then we do not take any action against these fraudulent companies; a good example is lunarpages.com in the USA who like to put through payments even when a service has been cancelled. They appear to reimburse the costs afterwards, but the exchange rates allow us to add a service charge, and then MORE additional charges. You are the customer, we value adding charges to your account!
If you call us, and wish to cancel a service, including one of our
Barclaycarps, we will tell you stories, e.g. you cannot cancel your barclaycarp
as you have not completed a year of service; OR, all credit carp companies will
treat you like this. At the end of the year, when you do
cancel the barclaycarp, we will write to you, and then send you a new carp. This
is the service you get from Barclaycarp, are you not impressed? If we ring you, we will only ask that you verify who you are.
We will not give out discrete information over the phone, until you answer all
of our security questions. This is to protect you. We guarantee that we are
'like' all the other banking institutions, we protect you by protecting our
investment; you are the customer - we are Barclaycarp. Your money is safe with Barclaycarp, we promise never to
compromise any account you have with us, except when we feel it appropriate. In
appropriate cases, we will debit your account as we see fit. As the customer of
barclaycarp, we will not contact you before taking money from your account - we
are a company like lunarpages.com - we do not want to lose your business,
whatever it costs YOU.
This is all part of the secure method of banking with Barclaycarp. We value our
customers. You pay our bonuses, and therefore you are important. We will promise
to never charge you for any services that we do not agree with, you pay, we
agree with that, it ensures our bonuses. We are general scumbags in the banking
world, but then, we are barclaycarp. At Barclaycarp, we also deal with other service providers,
e.g. Shi TV. Along with Shite TV , we previously supplied a Shitecard, which is now
discontinued. Before closing the Shitecard with Barclaycarp.com, our staff
contacted every Barclaycarp customer; and after many people closed their
accounts, we are proud to state that we have provided them with a NEW
barclaycarp card, just as they never requested. We just love providing a service that other card companies
only dream about. We are at barclaycard (slip of the tongue there - I meant
barclaycarp).
In the first instance, you may
also wish to know about the
Financial Ombudsman service (no doubt this may be
useful if you have a Barclaycarp account). They are the official independent expert in settling complaints between
consumers and businesses providing financial services. Have you complained to your bank, insurance company or finance firm – but
still not happy? When you have completed our complaint form – please send it back to us by
post. Your handwritten signature is important to show us that you understand and
agree to the declaration at the end of the form. You will also probably have
other documents that you need to post to us with your completed form. Much more advice to follow - whether good or bad:
making a complaint – the first steps:-
Your bank, insurance company or finance firm does not want unhappy customers.
It's important that businesses providing financial services hear any concerns
consumers may have – and put things right when needed.
This is why the business you think is responsible for a problem should have the
chance to look into any complaint – before the ombudsman steps in and decides
who is right or wrong.
But if you don't know who to complain to at the business, or you're unsure about
anything, get in touch with us. We will contact the right person for you,
telling them that you have a complaint they need to look into.
* call us on our consumer helpline on 0845 080 1800 or 0300 123 9 123 (office
hours) – we'll be happy to phone you back, if you're worried about the cost of
calling us; or
* email
complaint.info@financial-ombudsman.org.uk (we will usually be able to
deal with phone queries on the spot – so phoning might be quicker than emailing
us).
Here are some hints on the best ways of making sure your complaint is taken
seriously.
making a complaint – what to do next
If you're not happy with how the business deals with your complaint, we may be
able to help.
IIf you'd like us to look into your complaint, we will need you to fill in our
complaint form. This will help us understand what exactly your complaint is
about. We can help you fill in the form over the phone (call us on 0845 080 1800
or 0300 123 9 123).
We can provide information about our service in different languages and formats
(for example, Braille, BSL, large print and audiotape). And we will do our best
to help, if you have specific needs that affect your ability to complete the
form. Email us about specific needs or phone us on 020 7964 0766.
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The Barclaycarp site is a trout site solely aimed at plaiceing the sole in the correct context. Minnows can be seen to be heard.
Updated in April 2010 by Kevan.
And Last updated on: Tuesday, 27-Jul-2010 00:35:18 BST